Call assignment algorithm

Live Remote Consultant
Call assignment algorithm
Live Remote Consultant
This is Russian software and server infrastructure - independence from external influence!
How does it work
Customer scans QR-code or tap a link on a website.
Click
Relevant expert receives a request on a chosen category.
Connection
The expert conducts video-consultation and leads a customer to a purchase.
Magic
NO app is required
Easy start
QR-code Scanning or tapping a banner on a website is only customer needs to do
Parameterization
Setting up the connection algorithm according to the needs of the customer. Integration with other services if necessary.
Materials preparation
Placing QR and links at prominent points.
Staff consultants Training
The most charismatic salesmen for the consultations selection. Motivate the staff to recommend customers video consultations.
Informing customers
Informing customers about new service.
Result analysis
Execution Control.
Gathering work indicators’ performance statistics. Analyzing and improving service.

VideoConsultation
A distinctive feature: the consultants of the Central Office behind the desktop use the company's information resources, screen demonstration and text chat to provide the buyer with a complete set of data for making a purchase decision. The format - a native dialogue with control and retention attention from the expert.

Advising service from leading experts of the product category
VideoConsultation
A distinctive feature: the consultants of the Central Office behind the desktop use the company's information resources, screen demonstration and text chat to provide the buyer with a complete set of data for making a purchase decision. The format - a native dialogue with control and retention attention from the expert.

Advising service from leading experts of the product category
VideoDemonstration
Feature: mobile consultants with smartphone use the capabilities of a specific location for online product demonstrations and off-screen dialogue to bring the buyer to a purchase decision.
Service by staff of retail outlets
VideoDemonstration
Feature: mobile consultants with smartphone use the capabilities of a specific location for online product demonstrations and off-screen dialogue to bring the buyer to a purchase decision.
Service by staff of retail outlets
Connection algorithm
The system provides customizable algorithms for connecting customers from stores, from the website, social networks with specialized experts of the Central Office or the sales staff of stores. Redirection of the request is provided for maximum execution per one request of the buyer.
Access for buyers is in one click, without barriers such as requesting personal data.
We have organized the solution so that the call source contains the maximum number of parameters for organizing a relevant call connection with an expert.
Connection algorithm
The system provides customizable algorithms for connecting customers from stores, from the website, social networks with specialized experts of the Central Office or the sales staff of stores. Redirection of the request is provided for maximum execution per one request of the buyer.
Access for buyers is in one click, without barriers such as requesting personal data.
We have organized the solution so that the call source contains the maximum number of parameters for organizing a relevant call connection with an expert.

Scope of application
Benefits for your business
Conversion Increase by 20% +
Continuity of sales. ONline conversion growth. Offline sales increase.
New products promotion Support
Increased sales in categories requiring consultation.
Sales staff's headcount reduction
Optimization of representatives' resources. Optimization of efficient loading and staff costs of stores.

Additional revenue from brands
Generating revenue from suppliers and brands.


New traffic attracting
Increase customer loyalty. An advantageous difference from competitors.
Increasing attractiveness for partners
Receiving income from sales of Partner products.
Client on mobile or on computer
Cool!
Consultant on mobile or computer
Client on mobile or on computer
Cool!
Consultant on mobile or computer
Business cases
Complex items sales Increase
Top personnel "remotely" supports sales throughout the network. Customers scan QR code with their smartphones for connection. Promo code may be sent to Customer to link the sale.

The result: conversion increase in complex categories by 30% +. Reducing dependence and costs on store staff. Franchisee sales Increase.
ON-line sales Increase
Live remote consultants help you buy on websites. To connect, customers click a button on the website.

The result: conversion increase in complex categories by 30% +.
Revenue from brands
We connect customers with brand or retail network consultants assigned to support brand sales. The buyer may be sent a promo code to link the sale.

Result: Receiving revenue from brands for new promotion services. Increase in sales of brand products.
The network supervisor is in touch with the client
Buyers can contact the supervisor on all unresolved issues in the salon, on the website.

The result: Customer loyalty Increase and the staff work quality level.
New service
Customers apply for video support during the period of operation/application.

Result: Additional income from the sale of the new service. Increase customer loyalty.
Activation/Advertising campaign
Buyers can apply for new products and promotions.

Result: Increased customer loyalty

Our prices
Flexible price approach
Unlimited fix price
Line
from 40000
rub/per month
Billing
Actual time of connection
from 10
rub/min
Individual tariff
Discussable
:)

ED Company

We are a specialized Digital&IT integrator for retail and brands. For more than 25 years, our best practice has been in teamwork with a business customer.


Our focus:

  • Digital signage - screen solutions
  • Remote Video consultations for buyers
  • Front-office - self-service systems, mobile and cash solutions
  • Business Service Desk - store staff support service


Our projects
Our projects
When tapping the button, you are giving permission to produce your data and agree with the confidential policy.
Our contacts:
Moscow, Business Park "Rumyantsevo", 22 km of the Kievskoe highway, Moscovskiy settlement, housing estate 4, building 5, block E, floor 6, office 626E
tel: +7 (495) 109 56 08
e-mail: info@dengy.ru